Frequently asked questions

Shiftic is an AI-powered workspace for behaviour change and organisational transformation. It gives anyone driving change the structure, guidance, and intelligence to design initiatives that actually shift behaviour — without needing to be an expert.

Shiftic is built for anyone responsible for driving change in an organisation — HR, Learning & Development, People & Culture, Sustainability, Transformation, and Strategy teams, as well as managers, subject matter experts, and project leaders who need to move people from intent to action.

Shiftic supports a wide range of initiatives, including onboarding programs, leadership development, internal capability-building, process rollouts, and organization-wide transformation efforts.

Shiftic complements your existing tools. It is not an LMS or content platform. Instead, it helps you structure initiatives, co-create materials, and design the process. You can export your work and deliver it through the platforms you already use.

General AI tools are powerful — but the quality of what they produce depends entirely on the user's ability to structure, interpret, and judge what's right. Shiftic is a specialist workspace built specifically for designing and measuring change. It guides you step by step through the full change workflow, holds your project context, and evaluates your design against a science-based prediction of real-world impact.

Yes. Shiftic can be adapted to reflect your strategy, processes, terminology, and ways of working. You can also create department or team-specific profiles and upload your own content to work with inside the platform.

Shiftic uses trusted AI providers such as Microsoft Azure OpenAI and OpenAI to generate guidance and suggestions. Your content is kept private and is not used to train AI models. The AI adapts to your context without requiring technical setup or configuration.

You can create a free workspace today, and upgrade to meet your needs.

Core service sub-processors include Microsoft Azure, Google Cloud, Clerk, Featurebase, Mailchimp, Betterstack, and Mixpanel. All sub-processors are reviewed before onboarding, bound by data processing agreements, and audited annually. We publish our current platform delivery sub-processor at shiftic.com/legal/sub-processors

Shiftic maintains a formal Incident Response Plan with defined severity levels and escalation procedures. If a breach affects your data, we will notify you within 72 hours, including a description of what happened, the data involved, likely consequences, and the steps we are taking. Post-incident reviews are conducted to prevent recurrence.

Yes. Shiftic supports Enterprise Single Sign-On via SAML and OIDC on the Enterprise plan, in addition to OAuth2 Social Sign-On with Microsoft and Google which is available on all plans. Contact us to discuss your identity provider requirements.

No. Shiftic does not use your data to train or fine-tune AI models. Our LLM provider Microsoft Azure is contractually prohibited from training on user data.

Only authorized users in your organization who are explicitly invited to a project can access it. The Shiftic team does not have access to user data, unless permission is given for support cases. Your organisation retains full ownership of all data and content created in Shiftic.

Yes. While Shiftic is typically delivered as a fully managed SaaS solution, we also offer the option to deploy Shiftic in your own cloud infrastructure. Available on our Enterprise Plan, subject to additional fees.

Our infrastructure partners hold leading certifications ISO 27001 (Microsoft Azure, Google Cloud, Mixpanel) and SOC 2 (Featurebase, Clerk, Mailchimp, Betterstack).

Shiftic is built with privacy by design. Personal identifiers are minimized before content reaches the AI — only the minimum necessary context is included in prompts. The platform actively guides users to anonymize or remove sensitive data when it's detected. Our LLM provider operates under a zero-data retention policy, meaning prompts are processed in real time and never logged or reused. Customer data is never used to train AI models.

Shiftic is priced by plan, based on the number and type of users in your organisation. Each plan includes a set number of Core Users — with unlimited credits — and Lite Users with a daily credit allowance. Annual subscriptions are billed upfront and renew automatically.

Core Users have unlimited credits within our fair use policy, making them suited to frequent, hands-on use. Lite Users have a daily credit allowance, making them well suited to occasional collaborators and stakeholders who need access without driving up cost. Enterprise plans can also be configured with unlimited users — contact us to discuss your requirements.

A credit represents the cost of actions taken in Shiftic. Simple actions cost a fraction of a credit; more complex ones — like generating a full set of interventions — cost more. Many everyday actions cost less than 1 credit. Core Users have unlimited credits; Lite Users have a daily allowance that resets at midnight UTC.

Yes. The Team plan is a good starting point for individuals and small teams. As your needs grow, Business and Enterprise plans offer more users, more customisation, and dedicated onboarding and customer success support. Enterprise plans can be fully configured to your organisation's scale, including unlimited users. You can also purchase one-time credit top-ups on the Free plan without changing your subscription.

When a Lite user reaches their daily credit limit, the platform switches to view-only mode — they can still access and review existing work, but cannot generate new content until credits reset the following day.

Plans define the number of Core Users and the mix of user types available. Lite Users are unlimited on the Business plan. Enterprise plans offer fully custom user configurations, including unlimited users. There are no limits on the number of projects or uploads on any plan.

Yes. The Free plan gives you and up to 10 colleagues access to the core Shiftic workspace — a good way to start designing change before committing to a paid plan.

Subscriptions are billed annually and renew automatically. You'll be notified of any pricing changes at least 30 days before renewal. Fees are non-refundable except as required by law. You can cancel at any time — access continues until the end of your current subscription period.

All paid plans include access to the Shiftic Help Center, in-product guidance, and email support with responses within 2 business days. From the Business plan onwards, a dedicated Customer Success Manager and onboarding support are included. Enterprise customers receive fully tailored onboarding and adoption services. For additional implementation consulting beyond what's included in your plan, contact us.

The Enterprise plan is built for organisations that need scale, control, and flexibility. It includes custom user configurations — including unlimited users — verified domains, Enterprise SSO via SAML and OIDC, custom billing and workspace management, a Service Level Agreement, custom agreements, security review support, and deployment options including your own cloud infrastructure. Contact us to discuss your requirements.

Yes. You retain full ownership of all content and outputs generated through your use of Shiftic. Your data is never used to train AI models on any plan. On self-serve plans (Free, Team, and Business), anonymised data may be used to improve the service — on Team and Business plans you have opt-out rights for this. On the free plan, anonymised data may additionally be used for broader purposes including product development and business communications. Enterprise customers agree data handling terms as part of their custom agreement.

Your data remains accessible until the end of your subscription period. After termination, Shiftic will delete your personal data in accordance with our Data Processing Agreement. If you wish to retain your work, export it before your subscription ends.

Yes. All subscriptions include continuous improvements and updates to core workspace features throughout the subscription period, within the scope of respective Plans. Platform updates are published at feedback.shiftic.com/changelog. Scheduled maintenance is communicated at least 48 hours in advance.